Course Number 012

Introduction to Quality Management

This 10-week course introduces and builds basic skills in Quality Management and the responsibilities of the Quality Manager in an organization.

Topics include:

• Total Quality Management (TQM) & Continuous Improvement
• Project Management
• Strategic Quality Planning
• Customer Satisfaction
• Human Resource Management
• Training and Education

Please email tiregistration@asqchicago.org about classes, registration, or any other questions or concerns you may have.