ASQ Chicago Section 1201

For information on the location and schedule for the meeting, see the location Information page.

September 2008 General Meeting

Dinner: Family Style

Pre-Dinner / Advance Session
Introduction of 2008/2009 Board, Services & Goals

Introduction of the 2008/2009 ASQ Chicago Section 1201 Board as well as services and goals

Pre-Dinner Speaker
2008/2009 Program Chair

Post-Dinner / Main Program
Business Process Improvement

Improving your business processes requires two things. First you need to really understand all your key business processes – what they are trying to accomplish to meet your customer needs, how does each of these processes go about doing this, and how successful are these process in meeting the goals that have been established. Once you understand how a process is behaving, you now are in a position to work on improving it to get a better result.
 

This presentation will focus primarily on the foundational part of business process improvement – what do you have to consider in either developing a new process or understanding an existing process. When you do a thorough job of establishing the foundation and collecting the appropriate data to recognize how your process is behaving, you are now in a position to make improvements using any a variety of approaches that can be helpful in this task. While these approaches will be identified, additional presentations at this year’s ASQ Dinner Meetings will address many of these in more detail.

Post-Dinner Speaker
Alan Mendelssohn

Alan Mendelssohn is a Process Improvement Consultant at Resources Global Professionals. He has extensive experience in the design, implementation and management of process management, continuous improvement, lean and six sigma initiatives within diverse industry settings.

Prior to joining Resources Global Professionals, Alan spent 20 years in the electric utility industry in a variety of cost engineering, project management and continuous improvement positions. His involvement in continuous improvement initiatives began in 1983 while at Florida Power and Light Company and has been his full time focus since 1991. He served as Director of Quality for Budget Rent a Car and as Director of Continuous Improvement with AAR CORP, responsible for all aspects of continuous process improvement in both organizations. He has also served as a Master Black Belt and a Business Process Consultant at Sears, Roebuck and Company and a Senior Manager Organizational Performance at OfficeMax.

Alan has a Master’s Degree in Nuclear Engineering, is a Senior Member of the American Society for Quality and is an ASQ Certified Six Sigma Black Belt. He has authored numerous papers and articles on process improvement and project management over the years and has also served a number of years as an Examiner for the Baldrige Award at both the national and the state level. Alan is a member of both the Lean Enterprise Division and the Chicago Section 1201 Board of Directors.