Member of ASQ since August 1987.
Most recent/current job title:
Chairman and President, Business Excellence, Inc., Naperville, IL
Current occupation:
Assess organizations; make recommendations for improving customer satisfaction, employee satisfaction and process improvement; and implement improvement projects to benefit organizations in achieving business excellence.
Quality titles you have held:
ASQ Fellow, ASQ Grant Medallist, ASQ Vice President, ASQ National Director, ASQ Chicago section Chair, Joe Lisy Awardee, Customer Satisfaction Manager, Quality Consultant, etc.
Certifications you hold:
ASQ CQE since 1988
What sort of interactions have you had with a quality guru or expert in the field?
- Took a four-day seminar from Dr. Deming,
- At AT&T Bell Laboratories, organized a company event where Dr. Juran was in attendance.
- At AT&T Bell Laboratories, organized company quality day where Mr. John Guaspari was a keynote speaker.
- Worked with Dr. Hans Bajaria, an expert in Statistical Problem Solving.
What have you found most rewarding as a member of ASQ and why?
- Professional certification opportunity
- Interactions with thought leaders from various industries and fields from around the world.
- Opportunity to share quality management topics with local, regional, national, and international audiences.
- Opportunity to serve the Society at the Section, Regional, National and International levels.