Sam Makwana                        

ASQ Chicago Section Webmaster and Voice of Customer

Member of ASQ for 23 years, Sr. member

Most recent/current job title:  Quality Engineer

Current occupation:   Quality Management of company-wide applications and improvements

Quality titles held:     Inspector, Technician, Asst. Quality Manager, Quality Manager, Quality Engineer, Dir. of Quality

Education & Certifications held:    BS in Mech. Eng. and CQA from ASQ

What do you see in the future for the Quality profession?     Quality profession will have bigger challenges as problem solvers, tutors and problem preventers, Cost savers (lean experts), six sigma experts, organizational improvements, System experts

Where are the jobs in Quality in USA?     Businesses where the issues of quality cost reductions are challenging and those who want to improve the value of quality functions

What qualifications do you see as necessary in the new job market?    Besides ASQ certifications and knowledge of standards, Need of specialized education such as GMP, cGMP, GAMP, FDA, EPA, OSHA, Pharmaceutical, Health, IT - most important stay customer focused

What sort of interactions have you had with a quality guru or expert in the field?    There are too many unemployed quality people and that makes employer to be very peaky on exact match, lowering of pay scale and also makes visibility of a good professional very difficult when hundreds of resumes are received

What have you found most rewarding as a member of ASQ and why?     Job networking, information, education, contacts, staying updated on latest events and quality tools and trends.

What have you found most interesting about your affiliation with ASQ?     Dedication of ASQ for education, certification, discipline of certification and networking.

What is a customer's definition of a Quality profession's job?     To protect the customer

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