Dr. Manu Vora

ASQ Chicago Section NIQC coordinator

Member of ASQ since August 1987.

Most recent/current job title:

Chairman and President, Business Excellence, Inc., Naperville, IL

Current occupation:

Assess organizations; make recommendations for improving customer satisfaction, employee satisfaction and process improvement; and implement improvement projects to benefit organizations in achieving business excellence.

Quality titles you have held:

ASQ Fellow, ASQ Grant Medallist, ASQ Vice President, ASQ National Director, ASQ Chicago section Chair, Joe Lisy Awardee, Customer Satisfaction Manager, Quality Consultant, etc.

Certifications you hold:

ASQ CQE since 1988

What sort of interactions have you had with a quality guru or expert in the field?

1. Took a four-day seminar from Dr. Deming,
2. At AT&T Bell Laboratories, organized a company event where Dr. Juran was in attendance.
3. At AT&T Bell Laboratories, organized company quality day where Mr. John Guaspari was a keynote speaker.
4. Worked with Dr. Hans Bajaria, an expert in Statistical Problem Solving.

What have you found most rewarding as a member of ASQ and why?

1. Professional certification opportunity
2. Interactions with thought leaders from various industries and fields from around the world.
3. Opportunity to share quality management topics with local, regional, national, and international audiences.
4. Opportunity to serve the Society at the Section, Regional, National and International levels.

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