Keynote 1
Defining the Strategy for Success
8:45 – 9:45 a.m.
Mr. Ian Nicholls
Director
Value Innovation Partners, Ltd. Yorkshire, UK
Abstract
This presentation includes a number of case studies to explore the theme of how companies enhance operational effectiveness through improving quality which can run into trouble with traditional thinking and measures unless the correct strategy is in place to guide actions. The case studies include: The mushroom management story from a food manufacturer, Essential Sanitization from a food manufacturer, Optimization from a substrate manufacturer, and Expensive Equipment Efficiency from a commercial printer. The lessons learned provide valuable insights to defining the correct strategy for success.
About the Speaker
Ian graduated from University College, London, with an honours degree in Biochemistry and joined the food industry. Ian worked for a number of years at senior management level with various companies and then joined consultancy implementing world class manufacturing strategies, change management and organizational development programs with blue chip clients throughout Europe and America. Ian has extensive experience in sales, procurement, supply-chain management, IT, HR, manufacturing management, new product development and change implementation. He is also an internationally published, best-selling author and lecturer with four books.
Keynote 2
The Effect of TQM on Corporate Performance
9:50 – 10: 50 a.m.
Dr. Vinod Singhal
Professor
The Dupree College of Management, Georgia Institute of Technology, Atlanta,
Georgia, USA
Abstract
This presentation offers objective evidence on adopting business excellence and TQM principles. First, it will describe the financial benefits of implementing TQM effectively. Financial benefits are measured using variables such as operating income, sales, costs, and stock returns. Second, it will discuss how the financial benefits vary by organizational characteristics such as size, capital intensity, extent of diversification, and the maturity of the TQM implementation. Finally, it will describe a methodology, including various performance measures and data sources that organizations can use to link their quality initiatives to financial results.
About the Speaker
Vinod Singhal is a Professor of Operations Management at the College of Management at Georgia Institute of Technology and Associate Director for the Center for Paper Business and Industry Studies, an industry center funded by the Sloan Foundation. He holds a doctorate in business administration from the University of Rochester, MBA and a bachelor’s in Mechanical Engineering from India. His teaching and research interests include operations strategy, total quality management, supply chain management, performance measurement, and activity-based costing systems. He has served on the Board of Examiners of the Georgia Oglethorpe Award, Bell South’s President Quality Award, and the Baldrige Board of Examiners.
Keynote 3
Amplifying Quality through Innovation
11:00 – 12:00 noon
Mr. Alexis P. Goncalves
Global Director of Quality Intelligence
Citigroup, Long Island City, New York, USA
Abstract
Blending quality with innovation helps companies break from industry orthodoxies; aligns people around specific innovation opportunities; efficiently generates quality improvement projects; provides incentives for employees to innovate, uses smart discovery and invention methods, and streamlines decision-making. This presentation will address three major elements for organizational success in blending quality with innovation: Customer Intelligence, Customer Intimacy and Customer Innovation. These elements are based on Deming's theory of profound knowledge, Kano's model for attractive quality creation, and Csikszentmihalyi's concept of Flow.
About the Speaker
He has been working in the field of quality management for almost 18 years and has experienced the evolution of quality over time. He has worked for different industries from construction to software development to financial services and consulting. He is a Member of the Editorial Review Board of the Six Sigma Forum Magazine (USA) and other two Latin American business excellence magazines: "Qualimetria" (Brazil) and "Calidad Empresaria" (Argentina). He is a Senior Member of ASQ, Member of the International Cooperation Committee - ICC chaired by ASQ (USA), President of the Latin American Foundation for Quality - FLC (Argentina), and Curator for the Brazilian Center for Quality, Safety and Productivity - QSP (Brazil).